Customer Success Consultant

🚀 Customer Success Consultant – FinTech / SaaS | Antwerp (On-site Preferred)

Following a recent board decision, a fast-growing SaaS company is expanding its Customer Success team. As the current Customer Success Consultant transitions into a more technical role, we’re looking for a strong replacement to take ownership of customer onboarding and consulting.

This is a key hire — the transition will only happen once you are in place.

🔍 What You’ll Do

As a Customer Success Consultant, you’ll work closely with customers to ensure a smooth onboarding experience while acting as a trusted financial and product advisor.

• Onboard new customers and guide them through implementation
• Configure and set up the SaaS application to match customer needs
• Act as a consultant for financial and operational questions
• Support customers post-onboarding to ensure long-term success
• Collaborate closely with Product and Technical teams
• Take ownership in a small team where versatility is key
• Grow into a more senior or team lead role as the company scales
• This role combines customer success, consulting, and hands-on configuration.

🎯 What You Bring

• 2–3 years of experience in financial auditing or a financial consulting role
• Strong understanding of financial processes and reporting
• Native-level Dutch and English
• Confident communicator with a customer-first mindset
• Comfortable working in a small, fast-moving team
• Proactive attitude — someone who takes charge when needed
• Based in or near Antwerp

💼 What’s In It for You

• Competitive Base salary and benefits package
• Opportunity to grow into a senior or team lead position
• High impact role with real ownership and visibility
• Stable handover with support from the current Customer Success Consultant

🌍 About the Role

You’ll join a compact, collaborative team where flexibility matters. The role blends onboarding, consulting, and customer ownership — ideal for someone who enjoys variety and responsibility and wants to grow with the business.

📍 Location: Antwerp

🏢 Work Model: Preferably 5 days per week in the office (flexibility possible)

📈 Level: Mid-level / Customer Success Consultant

👉 Interested? Apply now to step into a critical Customer Success role at a growing SaaS company with clear ownership and room to grow

bradley.tarr@vividresourcing.com